Terms of service

Ben & Bailey Co.

Last updated: [Insert Date]

Welcome to Ben & Bailey Co. These Terms of Service govern your use of our website, online store, products, services, and any purchase made through our Shopify store.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our site or placing an order.

1. About Ben & Bailey Co.

Ben & Bailey Co. is an online pet lifestyle and product discovery store offering pet-related products, accessories, gifts, and related items.

Some products sold through our store may be fulfilled, shipped, supplied, manufactured, or delivered by third-party vendors, suppliers, manufacturers, distributors, or fulfillment partners.

References to “we,” “us,” “our,” or “Ben & Bailey Co.” refer to the operator of this Shopify store.

2. Use of Our Website

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose. You also agree not to interfere with the operation, security, or performance of the website.

We reserve the right to refuse service, cancel orders, or restrict access to the website at our discretion where misuse, fraud, abuse, or violation of these Terms is suspected.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, pricing, colours, sizing, specifications, and availability accurately.

However, because some products may be provided by third-party vendors, product details may occasionally contain errors, omissions, inaccuracies, or changes. Product images may vary slightly from the actual product due to lighting, screen settings, supplier updates, or manufacturing differences.

We reserve the right to correct errors, update product information, change pricing, discontinue products, or cancel orders if information on the site is inaccurate.

4. Third-Party Vendors and Fulfillment Partners

Ben & Bailey Co. may use third-party vendors, suppliers, manufacturers, dropshipping providers, print-on-demand providers, logistics providers, and fulfillment partners to process, fulfill, and ship customer orders.

By placing an order, you understand and agree that:

Your item may be shipped directly from a third-party vendor or fulfillment partner.
Items in the same order may ship separately.
Shipping times may vary depending on product type, supplier location, destination, customs processing, carrier delays, and other factors outside our direct control.
Product packaging may vary depending on the fulfillment partner.
Certain products may be subject to vendor-specific return, exchange, or warranty restrictions.

Ben & Bailey Co. remains your point of contact for customer service related to your order.

5. Pricing, Taxes, Duties, and Fees

All prices are listed in [Canadian dollars / U.S. dollars — select one], unless otherwise stated.

Prices do not include applicable taxes, shipping fees, duties, customs charges, import fees, brokerage fees, or other charges unless clearly stated at checkout.

Customers are responsible for any applicable duties, taxes, customs fees, or import charges imposed by their destination country, province, state, or region.

We aim to be transparent with pricing. Under Canadian competition rules, advertised prices should not be misleading, and mandatory non-government fees should not be hidden or added later in a way that makes the displayed price unattainable. (Competition Bureau Canada)

6. Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, contact, and payment information.

All orders are subject to acceptance and availability. An order confirmation email does not guarantee final acceptance of your order. We may cancel or refuse an order for reasons including:

Product unavailability
Pricing or product description errors
Suspected fraud
Payment issues
Shipping restrictions
Vendor or fulfillment limitations

If your order is cancelled after payment has been processed, we will issue a refund to your original payment method where applicable.

7. Shipping and Delivery

Shipping timelines shown on our website are estimates only.

Because we may use third-party vendors and fulfillment partners, delivery times can vary. Estimated delivery windows may depend on the item purchased, supplier location, destination, carrier availability, customs processing, weather, holidays, and other delays outside our control.

Unless otherwise stated on the product page or shipping policy, estimated delivery may range from:

[Insert typical range, for example: 7–21 business days]

Some products may arrive in separate shipments.

Ben & Bailey Co. is not responsible for delays caused by shipping carriers, customs agencies, incorrect shipping information provided by the customer, failed delivery attempts, or circumstances beyond our reasonable control.

For Ontario customers, note that consumer cancellation rights may apply in certain circumstances where goods are not delivered within required timelines, including where no delivery date is specified and delivery does not occur within 30 days. (Government of Ontario)

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned, delayed, lost, or undeliverable because of incorrect or incomplete shipping information, we may not be able to provide a refund or replacement.

If you notice an error in your shipping address, contact us immediately at:

[Insert support email]

We cannot guarantee address changes after an order has been submitted, especially where a third-party vendor has already begun fulfillment.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our separate Refund Policy and Shipping Policy, which form part of these Terms.

Because certain products may be fulfilled by third-party vendors, return eligibility may vary by product. Some items may be final sale, including but not limited to:

Personalized or custom items
Opened pet food, treats, supplements, or hygiene products
Used pet products
Clearance or final-sale items
Gift cards
Items damaged through normal use, misuse, or pet chewing

To request a return, contact us at:

[Insert support email]

Please do not send products back to the manufacturer, vendor, or fulfillment partner unless we specifically instruct you to do so.

10. Product Safety and Pet Use

Ben & Bailey Co. may sell or promote pet toys, treats, accessories, grooming products, apparel, walking gear, and other pet-related items.

Customers are responsible for determining whether a product is suitable for their pet’s size, breed, age, chewing behaviour, allergies, health needs, and supervision requirements.

Always supervise pets when using toys, chews, treats, apparel, leashes, harnesses, or accessories.

Ben & Bailey Co. is not a veterinary provider. Product information on our website is for general informational purposes only and is not medical, veterinary, nutritional, or behavioural advice.

Consult a veterinarian before using products that may affect your pet’s health, diet, allergies, medication, mobility, or wellbeing.

11. Reviews, Testimonials, and Social Content

Our website and social channels may include reviews, testimonials, videos, images, product demonstrations, influencer-style content, and content featuring Ben, Bailey, or other pets.

Such content reflects personal opinions, experiences, or entertainment content and does not guarantee that every customer or pet will have the same result.

If we receive free products, compensation, commissions, affiliate payments, or sponsorship fees in connection with a product, we will aim to disclose that relationship clearly where required by applicable law.

12. Affiliate Links and Sponsored Products

Some products, links, or recommendations may involve affiliate relationships, referral commissions, sponsored content, brand partnerships, or third-party marketplaces.

If you purchase through an affiliate link, we may earn a commission at no additional cost to you.

We may promote products sold directly by Ben & Bailey Co. as well as products sold by third parties.

13. Gift Cards, Discount Codes, and Promotions

Promotions, discount codes, giveaways, gift cards, and special offers may be subject to additional terms, expiry dates, exclusions, and availability limits.

We reserve the right to modify, suspend, or cancel any promotion at any time, unless prohibited by law.

Discount codes cannot be applied retroactively unless we choose to do so.

14. Intellectual Property

All website content, branding, logos, images, graphics, videos, product descriptions, copy, designs, social content, and other materials are owned by or licensed to Ben & Bailey Co., unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use our content without prior written permission.

You may share our public social media posts using platform-native sharing tools, provided the content is not altered or used in a misleading way.

15. User-Generated Content

If you tag us, submit a photo, video, testimonial, review, comment, or other content, you grant Ben & Bailey Co. permission to use, repost, display, edit, and share that content for marketing, promotional, website, and social media purposes, unless you tell us otherwise in writing.

You confirm that any content you submit does not violate the rights of others and does not contain unlawful, offensive, defamatory, or misleading material.

16. Third-Party Links and Services

Our website may contain links to third-party websites, apps, payment providers, shipping carriers, affiliate partners, vendors, or external services.

We are not responsible for the content, policies, availability, accuracy, products, services, or practices of third-party websites or providers.

Your use of third-party services may be subject to their own terms and policies.

17. Limitation of Liability

To the fullest extent permitted by law, Ben & Bailey Co. will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, lost savings, personal injury, pet injury, property damage, delays, or business interruption arising from your use of our website, products, or services.

Our total liability for any claim related to an order will not exceed the amount paid by you for the specific product giving rise to the claim.

Some jurisdictions do not allow limitations on certain rights or remedies, so some of these limitations may not apply to you.

18. No Warranty

Except where required by law, products and services are provided “as is” and “as available.”

We do not guarantee that:

Products will meet every customer expectation
Website access will be uninterrupted or error-free
Product descriptions will always be complete or current
Third-party vendor inventory will always be available
Shipping timelines will always be met

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

19. Indemnification

You agree to indemnify and hold harmless Ben & Bailey Co., its owners, operators, employees, contractors, partners, vendors, suppliers, and affiliates from any claim, demand, loss, liability, damage, cost, or expense arising from:

Your breach of these Terms
Your misuse of our website or products
Your violation of applicable laws
Your infringement of another person’s rights
Any content you submit to us

20. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect, use, process, and share personal information as described in our Privacy Policy, including with Shopify, payment processors, shipping carriers, fulfillment partners, and service providers as required to process and deliver your order.

Shopify provides tools to generate and manage store policies, including terms, privacy, refund, and shipping policies. (Shopify Help Center)

21. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted means you accept the updated Terms.

22. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, unless the consumer protection laws of your local jurisdiction require otherwise.

Any disputes will be handled in the courts located in Ontario, Canada, unless applicable law provides otherwise.